Terms & Conditions

The website www.certifiedfacecover.com (hereafter referred to as the “Site”) makes available to its users (“Users”) the ability to edit images in order to purchase the respective print in photoluminescent vinyl, under the terms and restrictions set forth by the following Terms and Conditions. These Terms and Conditions establishes the rules governing access ti and use of the Site by its Users, as well as the contractual clauses applicable to the purchase and sale of the products and / or services therein provided. These Terms and Conditions are complemented and integrated, in everything not provided in this document, by the Privacy Policy and Cookie Policy, which are an integral of these Terms and Conditions (“Terms and Conditions”).

1. Aceptance of the Terms and Conditions

The User acknowledges that acess to and use of the Site implies the acceptance of these Terms and Conditions.

2. Change of the Terms and Conditions

The Glowpic reserves the right to, at any time and without prior notice, amend, add, update or partially or totally delete these Terms and Conditions.
You should check these Terms and Conditions regularly to confirm whether any updates have been made.
If you do not not agree to any of the rules set forth under these Terms and Conditions, you should abstain from accessing and using the Site.

3. Access to and use of the Site

You may access and use the Site as a visitor and may view any information available on the Site, including information about The Glowpic, as well as information about the products and / or services available on the Site.
You may also, without prior registration, use the image editing features available on the Site and place orders to purchase the print, without prejudice to the information required to place the order.
You acknowledge that you must access and use the Site responsibly, prudently and carefully, and must not compromise or disrupt the integrity, quality and continuity of the features and functionality contained in the Site, or in any way disrupt the use of the Site by other Users.
Whenever the features of the Site allow for the introduction of user generated content, including text and image, you are bound not to introduce any illegal or illicit, defamatory or injurious content, harmful to the rights of third parties, invasive of privacy, offensive to the human dignity or harmful to minors. It is expressly prohibited to introduce content belonging to third parties that you do not have the right to use, including content that is protected by copyright or that contains personal data of third parties.
It is expressly prohibited to use the Site to make available any material that contains or may contain viruses, warms, defects, Trojan horses, or any computer item or code, file or program that may interrupt, destroy or limit the functionality of any equipment or computer system.
It is also prohibited to use the Site for the purpose of collecting and processing any information relating to other Users.
You are also prohibited from using the Site to distribute unsolicited or unauthorized content to third parties.

4. Image editing

The Site provides image editing tools, in order for the User to order the print of the edited image in photoluminescent vinyl.
You may use the image editing tools available on the Site without the obligation to order the respective print.
The selection and insertion of images on the Site is the sole responsibility of each User and must be in compliance with these Terms and Conditions. The quality of the print depends on the resolution of the image selected and inserted on the Site by the User. This aspect is especially relevant when processing captured screenshots whose quality is lower than the original image. For this reason, the Site may block the editing of low-resolution images that do not enhance the intended effect of photoluminescent vinyl image printing, such as print-screens.
After editing an image, you may see a preview of the final print in photoluminescent vinyl. This preview is a mere approximation and does not pose as a standard for assessing the conformity of the print delivered with the contract.
Edited images not ordered by the User are not saved by the Site. All editing progress will be lost if you close the webpage or if for any other reason your session is interrupted. The Glowpic is not responsible for the loss of any content edited by Users through the editing tools available on the Site. Notwithstanding the foregoing, the User who has previously registered on the Site may save any ordered images, under the Terms and Conditions set forth herein.

5. Print

The final image ordered by the User is printed on photoluminescent vinyl and pasted onto a PVC board approximately two millimeters thick.
The print is glued on a board with the measures (width and height) selected by the User when placing the order. These measures may vary by 2 mm due to the cutting technique.
The printed image on the photoluminescent vinyl is hardly noticeable when viewed in bright light, but it is not entirely invisible. Text inserted over the image, using the editing tools available on the Site, is printed in black and is always visible in the light.

6. Registration on the Site

You may register on the Site by creating a personal account. Creating a personal account enables you to save your edited images, allowing you to continue the editing process at a later date, or to place new orders of the same image.
In order to register you will be required to provide personal information, such as the name, email, telephone number, VAT number, delivery address and billing address, so that your order can be tracked and processed according to the Privacy of this Site.
You are solely and exclusively responsible for the truthfulness, accuracy, timeliness and authenticity of the data, including personal data, provided in the registration in the Site, and must keep them permanently updated. You must keep confidential the credentials which grant access to your Personal Account, and must not divulge them to third parties or navigate in conditions that allow their decoding and copying by third parties. The User may, at any time, change the data of his Personal Account, in his reserved area on the Site. Any access to and use of the Site with the your Personal Account is at your sole risk

7. Online ordering

You can order the prints of the images you inserted and edited on the Site, without previous registration on the Site, by selecting the pretended image and following the procedure for placing orders.
Validation of the purchase order assumes that you have become aware of and have accepted these Terms and Conditions.
It is the sole responsibility of the User to enter complete and true data in order to ensure the processing and efficient delivery of the order, especially in regard to the delivery address.
Orders submited on the Site are processed on a first come, first served basis and may be subjecct to existing stock.

8. Prices and shipping fees

The prices of the products are indicated in € (euros) and include the applicable taxes and charges, namely VAT, at the legal rate in force. All prices available at the Site can be changed without prior notice. The changes will only apply to orders registered after they have been changed. Prices may also be indicated in other currencies, in which case they are automatically calculated by the Site in accordance with the applicable exchange rates.
Customs fees applicable to international orders to a country outside of the European Union are the sole responsibility of the User.

9. Payment methods

The Site makes available to you as a payment method the Shopify platform. The payment system indicated belongs to a third party, so its use presupposes knowledge and acceptance of the applicable terms and conditions, and The Glowpic has no intervention or responsibility in them.

10. Delivery

Orders will only be processed upon receipt of payment.
Orders will be delivered to the address indicated by the User, according to the delivery times of the carrier.
Orders must be examined by the User upon receipt at the time of delivery. If any irregularity or damage to the packaging is detected, you may refuse the order before opening it.
All shipments made outside mainland Portugal will be accompanied by a Simplified Accompanying Document (“DAS”).

11. Warranty

Prints ordered through the Site are not subject to the right of withdrawal, as they consist of goods customized by the User.
In the event of a printing defect, attributable to the The Glowpic, the User is entitled to have his order returned free of charges and, to this end, should contact The Glowpic at support@theglowpic.com within a 2 (two) months period couting from the date of delivery.
In the event of a printing defect that is the responsibility of The Glowpic, The Glowpic undertakes to deliver to the User a new print of the same image, with the same dimensions. If for any reason the original image cannot be recovered, the User may place a new order free of charge.

12. Claims and extrajudicial dispute settlement mechanisms

Complaints must be made within 14 days of delivery of the order and should be addressed to support@theglowpic.com.
In the event of a consumer dispute, if you are a consumer, you may have recourse to the European Online Dispute Resolution Platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT or to the competent Alternative Dispute Resolution entity, available at https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-mapa-e-lista-de-entidades.aspx.
The use of such dispute settlement mechanisms does not imply the filing of a complaint through the Complaint Book.

13. Intellectual property rights

You acknowledge that the Site, its structure and layout, selection, organization, presentation of its content, including its features and the software used, as well as the trademarks, logos and symbols displayed, are the property of The Glowpic or have been duly licensed. for or authorized to use it.
You further acknowledge that the contents of the Site, including text, image and sound, as well as graphic representations or animations, are protected by intellectual property rights and undertake to respect those rights. It is up to The Glowpic to manage the design, layout of all information, content and materials on the Site, and may at any time update, modify or delete any content or functionality, as well as modify its presentation or configuration as well as change the URLs.
You are not authorized to transmit, communicate to the public, publish, make available to the public, modify, transform, copy, sell, use or distribute in any way the texts, images or other information contained on the Site, without prior authorization, in writing, by The Glowpic.
The use of trademarks and logos on the Site, as well as the availability of existing materials and products does not, and cannot be construed as granting, permission to use, directly or indirectly, such trademarks, logos or materials.

14. Personal data

The simple access and use of the Site does not imply the processing of your personal information, without prejudice to the provisions laid forth in the Privacy Policy and Cookies Policy https://theglowpic.com/pages/privacy-policy. To place an order, you do not need to create an account on the Site, but you must provide personal data, such as your name, email, phone, tax ID, shipping address and billing address. Notwithstanding the above mentioned, the creation of an User account also implies the provision of personal data, such as your name and email, necessary for the registration of the account, for enabling the use its functionalities and the definition of authentication mechanisms, such as username and password. Personal data provided by you is treated in accordance with the Privacy Policy and Cookie Policy, available at https://theglowpic.com/pages/privacy-policy.

15. Responsibility and guarantees

You acknowledge that you access and use the Site at your own risk and are solely responsible for any damage to your system and/or computer equipment or for other damages or losses, including loss or damage to data, resulting from use of the materials, content or information obtained, in any way, through the Site.
The qualities, functionalities or characteristics of the products, services, information or other materials or contents disclosed on the Site are not guaranteed by The Glowpic. The Store shall not be liable for errors that may occur due to system irregularities, failures (temporary or permanent) of the Site, its applications or other tools.

16. Site operability

The Glowpic may suspend, block, interrupt or cease access to the Store for all or only one or more Users in the following cases:
(i) When it proves necessary due to technical, comercial or legal constraints;
(ii) Where necessary to ensure the safety of, inter alia, communication channels, equipment or information;
(iii) When there is a suspicion of fraudulent or abusive use by the User or a third party (s);
(iv) When it is necessary for the management, maintenance, repair, alteration or modernization of equipment, systems or any functionality of the Site;
(v) In any other duly justified circumstances, including, but not limited to, breach of these Terms and Conditions;
The Glowpic also has the exclusive right, at any time, to terminate, definitively or temporarily, partially or totally, at any time, according to its will, the Site or any of its features without prior notice.

17. Links

The Glowpic may provide links to the webpages of other entities, just as other pages may provide links to this Site. The Glowpic is not responsible, and does not approve or otherwise endorse the content of these sites.
The placement of links in no way implies the existence of a relationship of any kind between The Glowpic and the owner of the web site to which the link connects or from which the Site is connected. The use of these links is the sole responsibility of the Users.

18. Security

The Glowpic does not guarantee that the Site will run uninterruptedly, be free of errors or faults or be available continuously.
The Glowpic makes the best efforts to ensure that the Site does not have any viruses or other such elements harmful to your computer. However, The Glowpic cannot control the flow of information through the internet, so it cannot guarantee that the Site does not contain any type of virus or other harmful element could damage you equipment.
To ensure the security of the Site, the Glowpic may, at any time and without prior notice, take the necessary steps to ensure the integrity, security, continuity or quality of the Site, including restrictions or limitations of access.

19. Final disclaimers

Access to and use of the Site implies your acceptance of these Terms and Conditions. If you don’t agree with any of the clauses set forth in these Terms and Conditions, you should refrain from accessing and using the Site. Any questions regarding these Terms and Conditions may be referred to support@theglowpic.com.
The Glowpic reserves the right, at any time, without prior notice and with immediate effect, to change, add, update or partially or totally remove these Terms and Conditions, which you should check regularly. If for any reason a provision set forth in these Terms and Conditions is not enforceable or conflicts with the applicable law, the validity of the remaining provisions shall not be affected.
These Terms and Conditions are governed by Portuguese law and, in the event of any dispute regarding the interpretation or application of these Terms and Conditions, without prejudice to the clause pertaining to claims and extrajudicial dispute settlement mechanisms, the Lisbon District Court shall have jurisdiction.

version no. 1 / 06-14-20