We send our “Certified Face Covers” masks to all domestic states and territories within the United States.

All orders are shipped with a tracking number, ensuring delivery efficiency.

Our goal for shipping is to ensure a prompt and reliable experience.

We will also follow all proper privacy policies to safeguard your personal information.

 

 

Question Where are the masks manufactured and how long do they take to be made?
Answer

Our products are proudly manufactured and shipped from Portugal to our storage in Boston, Massachusetts. From there, they are dispatched to all domestic customers within the United States and surrounding territories.

Question I ordered products with different estimated delivery times. When should I expect them?
AnswerExpect the longer delivery times to ensure proper expectations for your delivery. Due to increased delivery demands placed on the postal service, the shipping delivery times may sometimes be longer than expected.
Question To what countries do you ship?
Answer

Currently we ship only to the United States and surrounding territories.

If you live outside of the United States, contact our company at support@certifiedfacecovers.com and we can send you a quote.

Question How are the products packaged?
Answer

Our reusable face cover masks will be individually packaged.

Our packages will arrive in a protective bag or shipping envelope.

Question How can I track my order?
Answer

After completing your order, you’ll receive an email with your confirmation and tracking number. For any additional help, you can reach us at support@certifiedfacecovers.com.

Question Why is my tracking number not working?
Answer

Contact our team at support@certifiedfacecovers.com with your tracking number. We’ll be able to find your order and acquire related information about your shipment.

Question What are the address change or order cancellation policies?
Answer

Since your order is shipped usually the same day, we can only accept address changes or cancellations within 2 hours of payment. Please contact our team with the subject heading “ADDRESS CHANGE” or “ORDER CANCELLATION” to support@certifiedfacecovers.com, along with your confirmation number.

Question My order was undeliverable and returned. How can I recover it?
Answer

There will be two delivery attempts. If the delivery is unsuccessful, the order will be returned to sender.

If the order is returned for failure to pick-up or due to an incorrect address, the shipping costs will not be reimbursed. You can contact our team to redeliver your order once new shipping costs have been paid.

If the delivery failure is due to any negligence on the part of CertifiedFaceCovers.com, we will ship a new order using express shipping without any additional costs.

Question What happens if the product I receive is incorrect/damaged?
Answer

If you received the incorrect product or it arrived damaged, do not open the product packaging and contact our team within 24 hours at support@certifiedfacecovers.com. You will receive a new order without additional costs.

Question What are the available payment methods?
AnswerWe accept all major credit cards and Paypal.
Question Is it possible to return a mask?
AnswerWe do not accept returns on used or masks removed from their packaging. If you do receive defective or damaged masks, we will allow exchanges for new products.

All masks that are approved for returns will be destroyed. For the safety of our customers, and our team, we can not accept returns for any other reasons beyond the following mentioned above.